Tech companies should care more about customers with disabilities.

The Blind Deserve Tech Support, Too

Why don’t tech companies care more about customers with disabilities?

Finding himself in the position of having to justify his disability to a person who was intent on questioning its reality, Bahram asked—in terms he admits were rather pointed—that the call be escalated to a manager.

But accessible technology is more than just a personal issue for Bahram; it’s his profession. As president of Prime Access Consulting, he helps companies and institutions align their websites and products with principles of inclusive and universal design. He was struck by the contrast: Here he was helping other companies become more accessible, and yet the company that made his computer did not appear to be taking those lessons to heart when training its staff.

“Tech companies are becoming more accessible in their product lines, but their social structure is stuck in 1983.”

Source: Tech companies should care more about customers with disabilities.