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We need to talk about Accessibility on Chatbots

What happens when a blind person wants to use your chatbot?

This idea started after I did a research on UX for autonomous cars or self-driving cars. I did some interviews with 4 people, one of them being blind. I was really surprised to know that she can fully take care of herself and go around using her phone and guide dog. She uses her phone and her dog as interfaces to do something that (unfortunately) she is not able to.

After the interviews, I started my UX research and then, another surprise: the aspects of UX for self-driving cars — which I noticed basically two:

  • Visual design — “how can we let people know what the car sees?” Tons of (interesting) concepts of visual design to let people understand and see what the car sees while it’s driving itself.
  • Affordances — “How can we make people interact with the car?” I have seen nice buttons, panels and clues that help people interact with the cars.

With those two main aspects in mind, I started questioning myself:

What about blind people? How will they use self-driving cars?

Curated by (Lifekludger)
Read full article at Source: We need to talk about Accessibility on Chatbots